shopping_bag

Return & Refund Policy

Last updated: February 15, 2026

Thank you for shopping at Placelee. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

This Return & Refund Policy outlines the terms and conditions for returns, refunds, and exchanges. By placing an order with Placelee, you agree to the terms below.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
The item must have the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned. These include:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Gift cards.
Downloadable software products.

Please get in touch if you have questions or concerns about your specific item.

3. Return Process

To initiate a return, please contact us by email at placeleecontact@gmail.com. In your email, please include:

Your Order Number.
The name of the item(s) you wish to return.
The reason for the return.

Once your return request is reviewed and approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address: Placelee 1752 Patrick Dr Cincinnati, OH 45204 United States

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).
Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

5. Shipping Costs

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Deductions: If you receive a refund, the cost of return shipping (if a return label was provided by us) will be deducted from your refund.
Damaged/Defective Items: If you are returning an item because it is defective or damaged upon receipt, Placelee will cover the return shipping costs.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at placeleecontact@gmail.com and send your item to: 1752 Patrick Dr, Cincinnati, OH 45204.

7. Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

8. Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at placeleecontact@gmail.com.